Refund policy
30-Day Return & Refund Policy
We want you to feel confident trying Rollizy™. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Returns
You’re welcome to open and reasonably try your Rollizy™ product. To be eligible for a return, the product must be returned in good condition, without damage caused by misuse, neglect, or improper handling. Please include the original accessories and packaging whenever possible.
Proof of purchase or your order number may be required.
To start a return, contact us at support@rollizy.com. Please include your order number and the reason for your return.
If your return is accepted, we’ll provide instructions on how and where to send your package. Please do not send products back without contacting us first, as returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is defective, damaged during delivery, or you received the wrong item, contact us at support@rollizy.com as soon as possible.
Please include your order number and, when applicable, photos or a short video showing the issue. We’ll review the situation and work to make it right.
Return Shipping
If an item arrives damaged, defective, or incorrect, Rollizy™ will cover the reasonable cost of return shipping when a return is required.
For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
Exceptions / Non-Returnable Items
We cannot accept items that have been intentionally damaged, misused, significantly altered, or show excessive wear beyond what would reasonably be expected from trying the product.
If you have questions about whether your item is eligible for return, contact us at support@rollizy.com.
Exchanges
If you receive a damaged, defective, or incorrect product, please contact us and we’ll help arrange an appropriate replacement or resolution.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund.
Order Cancellations
If you need to cancel or change your order, contact us at support@rollizy.com as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For any questions regarding returns or refunds, please contact us at: